Return & Refund Policy

At Florea Cosmetic, we are committed to providing high-quality skincare products that enhance your beauty and self-care routine. However, if you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

Returns

We accept returns under the following conditions:

  • You may return products within 7 days from the date of purchase.
  • The product must be unused, unopened, and in its original packaging to be eligible for a return.
  • Returns will not be accepted for products that have been opened, used, or tampered with, due to hygiene and safety regulations.
  • Customers are responsible for the return shipping costs unless the product received was incorrect or defective.
  • To initiate a return, please contact us first at info@floreacosmetic.com with your order details. Unauthorized returns will not be processed.

Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, you will receive a refund or exchange as per our policy.

Refunds

After the returned item is received and inspected, we will notify you about the status of your refund.

  • If your return is approved, we will initiate a refund to your original payment method.
  • Refunds typically take 3-4 business days to reflect in your account, depending on your payment provider.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).
  • If the refund is delayed beyond the expected processing time, please contact your bank or payment provider for further assistance.

Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

  • If you receive a damaged or incorrect product, please notify us within 2 days of delivery.
  • To request an exchange, send an email to info@floreacosmetic.com with your order number and clear images of the damaged or incorrect item.
  • If the product is out of stock, we will offer a replacement of equal value or a full refund.
  • Customers will not be charged any additional shipping fees for exchanges due to our error.

Non-Returnable Items

Certain products and purchases are not eligible for return or refund:

  • Items purchased on sale, clearance, or as part of promotional offers.
  • Gift cards and other digital purchases.
  • Products that have been opened, used, or not in their original condition.

Please ensure you review the product details before making a purchase to avoid any inconvenience.

How to Initiate a Return?

If you meet the return eligibility criteria, follow these steps:

  1. Contact Us – Email info@floreacosmetic.com with your order number, reason for return, and supporting images (if applicable).
  2. Wait for Approval – Our customer support team will review your request and provide return instructions.
  3. Ship the Product – Once approved, pack the product securely and send it to the return address provided. Keep the tracking number for reference.
  4. Receive Your Refund/Exchange – After inspection, we will process your refund or exchange and notify you via email.

Need Assistance?

For any questions or concerns regarding our Return & Refund Policy, feel free to reach out to us:

📧 Email: info@floreacosmetic.com
📞 Phone: +92 320 8356113

We appreciate your trust in Florea Cosmetic and are always here to assist you!